Cancellation & Return
As a general rule, a vendor shall not be entitled to cancel any order once a confirmation is received. If you cancel your order , Greenmor shall have a right to charge you cancellation fee of a minimum INR 75 up to the order value, with a right to bar you from being a vendor on the platform altogether. Greenmor will not charge you cancellation fee for the orders cancelled by Greenmor or its affiliates. Further, it is the responsibility of the vendor to provide up to date stock status of their products on the platform.
Greenmor does not entertain any returns unless the product category requires so. The exception to this being if the product supplied is not as per specification mentioned by the vendor or if it is damaged during shipping due to inapt packaging, for which the customer may demand a refund or a replacement and the vendor will be bound to provide as required.